Grievance Redressal Policy

At onecricket, we are committed to addressing user concerns in a fair, transparent, and timely manner. We believe that user trust is built through responsible communication and prompt resolution of genuine issues. This Grievance Redressal Policy explains how users can raise concerns related to the use of our website and how such matters are reviewed and handled.

This policy applies to all users who access or interact with onecricket and its content.

Submitting a Grievance

Users may submit grievances related to website content, technical issues, platform accessibility, policy-related concerns, or any dissatisfaction arising from the use of onecricket. Grievances should be submitted through the official communication channels available on the website.

To help us review concerns effectively, users are encouraged to clearly describe the issue and provide relevant, accurate, and complete details wherever applicable. Providing sufficient information allows us to understand the concern properly and take appropriate action.

Review and Resolution Process

All grievances received by onecricket are reviewed carefully by the appropriate internal team. Each issue is examined in accordance with our internal guidelines, platform policies, and applicable regulations. Resolution timelines may vary depending on the nature, complexity, and seriousness of the concern.

While we strive to address genuine grievances within a reasonable timeframe, some matters may require additional review or clarification before a final resolution can be provided. Users may be contacted for further information if required.

User Responsibilities

Users submitting grievances are expected to provide truthful, accurate, and complete information. Communication should remain respectful and professional at all times. Any misuse of the grievance mechanism, including submissions that are false, misleading, abusive, or irrelevant, may result in limited response or appropriate action.

Scope of Grievances

onecricket reserves the right to decline or disregard grievances that are incomplete, unclear, or lack sufficient information. Complaints that are unrelated to website usage, content, or stated policies may not be processed. Submissions containing abusive language, false claims, or misleading statements may also be rejected.

Confidentiality

All grievances are handled with due care and confidentiality. Information shared during the grievance process is used solely for the purpose of reviewing and resolving the concern and is handled in accordance with applicable privacy practices.

Policy Updates

onecricket reserves the right to update, modify, or revise this Grievance Redressal Policy from time to time as required. Any changes will become effective immediately upon publication on the website. Users are encouraged to review this policy periodically to stay informed.